Logistics case study: Univers Décor
Univers Décor is a family-run e-commerce business specializing in home linen and small decorations. The company was founded seven years ago by Benjamin and his father. Driven by a passion for beautiful interiors and attention to detail, together they built a website that is now a preferred destination for anyone looking for quality products to give their home a personal touch.
Every day, Univers Décor handles an impressive average of 1,000 orders, a testament to the trust customers place in the company.
Problems encountered
However, Univers Décor’s growing success has not come without its challenges. The company experienced major logistical management problems. Manual order processing and stock tracking were time-consuming and tedious tasks. The company was often faced with situations of over- or under-stocking, making it difficult to anticipate replenishments.
In addition, manual order management led to numerous errors. Each order error in turn led to additional calls and emails, sometimes resulting in delivery delays. These delays, in turn, affected the company’s reputation on its website and on the various marketplaces.
The complexity of stock management was such that the existing system was somewhat obsolete and therefore inefficient: orders were printed on paper, sorted by hand and the location of items was memorized. This laborious process of sorting and preparing orders was taking up precious time, making it increasingly difficult to manage the company’s growth.
Shippingbo solutions
To meet these challenges, Univers Décor decided to look for an automation solution, and ultimately chose Shippingbo. Shippingbo first carried out a complete audit over several days to understand the company’s operations, target its problems and propose appropriate solutions.
The solution has transformed the order management process. Automation has eliminated sorting errors and accelerated the order-picking process. A computerized system has been set up to track the entire process, from order receipt to delivery, via a single interface.
In addition, real-time visibility of stock levels has enabled the company to effectively anticipate replenishments, reducing situations of over- and under-stocking. The Shippingbo solution has also enabled Univers Décor to increase efficiency, expand its dropshipping business and boost sales.
Implementing Shippingbo has not only enabled Univers Décor to overcome its logistical challenges, but has also improved the customer experience. Customers now receive their orders on time, in a clean, well-sent package.
Today, Univers Décor is a fast-growing company, appreciating the satisfaction of its customers and the success of its business.
Like Univers Décor, you too can take Shippingbo to the next level:
