Logistics case study: Drap House
Drap House, run by Fabrice, specializes in a specific product: bed linen, and more specifically, fitted sheets. This specialization has enabled them to forge a reputation in the sector, thanks to their ability to offer a wide range of colors, rare sizes and three different cup heights. It’s a challenge that few companies have taken up, and one that has enabled Drap House to position itself in a niche market and stand out from the crowd.
Their commitment to the customer is another aspect that sets Drap House apart from its competitors. Even as it has evolved primarily online, the company has managed to preserve its identity as an accessible retailer. Whether on their own website or on popular marketplaces such as Amazon and Cdiscount, Drap House maintains a personal relationship with its customers, reminiscent of the interaction one might have in a physical store.
Problems encountered
Despite Drap House’s unique positioning, the company faced several challenges related to order management and logistics efficiency. Prior to adopting the Shippingbo solution, order preparation was a manual, time-consuming process.
Fabrice explains that he was able to prepare around nine parcels per hour, a figure which might seem sufficient for a small business, but which became a brake on growth as the volume of orders increased. Each label had to be filled in manually: customer name, address, telephone number, e-mail… A tedious, time-consuming task that was not optimal.
In addition, the fear of not being a big enough company to integrate an outsourced logistics solution slowed down the switch to a more efficient system. Changing systems can seem daunting, especially when you’ve mastered an existing system, even if it’s archaic, as Fabrice says.
Shippingbo solutions
The turning point came when Drap House decided to overcome its apprehensions and adopt Shippingbo in 2018. This logistics solution transformed the way the company managed its orders. The order preparation process became much more efficient. With Shippingbo, the rate of parcel preparation increased to 15 parcels per hour, boosting the company’s productivity.
Integrating Shippingbo was not just a question of speed, but also of simplicity. Printing a label became a one-click process, without the need for manual entry of customer information. This change saved Fabrice valuable time, which he could devote to other aspects of his business.
Drap House’s initial apprehension was alleviated by Shippingbo’s personalized support. The solution was adapted to the company’s specific needs and enabled a smooth transition to the new system in just three days.
Since adopting Shippingbo, Drap House has grown significantly, with a 20% increase in order volume. Fabrice even managed to handle 350 parcels on his own during the last French Day, a feat that would have been impossible without Shippingbo’s help.
Shippingbo has enabled Drap House to continue to offer high-quality service to its customers while increasing efficiency. This transformation has contributed to the company’s continued growth, while maintaining its identity as an accessible retailer.
Key figures
Increase in order volume: 20%.
Productivity increase: 67%.
Like Drap House, you too can take Shippingbo to the next level:
