The sale is confirmed on delivery.
Controlled communication is the best form of advertising. Turn the wait for delivery into a moment of excitement. Every notification is a chance to reinforce your brand image, making every buyer a true ambassador.
Detect and manage incidents before your customers do
Is a parcel blocked or delayed? The system detects delivery anomalies. This enables you to trigger immediate communication to inform and reassure your customer. You turn a problem into proof of your professionalism and reliability.
Take advantage of an opening rate of +60% to sell more
Follow-up emails are the most read by your customers. Take advantage of this unique visibility to integrate promo codes, links to complementary products or an invitation to join your loyalty program. Package tracking becomes a new source of revenue.
Segment your messages for greater impact
Don't talk the same way to a new customer as to a VIP customer. Our notification solution lets you create different communication scenarios based on purchase history or country, for an ever more relevant and personal message.
Measure satisfaction immediately after delivery
A few hours after the parcel is marked as "delivered", automatically trigger the sending of a satisfaction survey (NPS, product opinion...). You'll collect valuable on-the-spot feedback to improve your offer, and identify your best ambassadors.
Measure satisfaction immediately after delivery
A few hours after the parcel is marked as "delivered", automatically trigger the sending of a satisfaction survey (NPS, product opinion...). You'll collect valuable on-the-spot feedback to improve your offer, and identify your best ambassadors.
FAQ
Does this work with all my carriers?
Yes, the system unifies the status of all your carriers. So you can send standardized, customized notifications for each shipment.
Are notifications available in several languages?
Yes. Create templates in several languages and the system will automatically send the right version according to the order’s destination country.
What's the real benefit for my customer service department?
On average, our customers see a 40% reduction in “Where’s my parcel?” requests. Your team can concentrate on higher value-added tasks.
Can I send SMS notifications?
Yes, the solution is omnichannel. You can choose the most relevant channel (email, SMS, or both) for each key stage of the delivery journey.