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Simplify e-commerce returns

Friction-free returns for you and your customers

Transform a sensitive moment in the customer journey into a simple, fluid and controlled experience, without operational complexity, true to the quality of service you wish to offer. Returns become a lever of trust, without compromising logistics performance.

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Simplify e-commerce returns
  • Maximize your (re)sales opportunities

    Products returned in perfect condition are immediately returned to stock, with automatic updates across all your sales channels. You avoid unnecessary stock-outs and maximize every resale opportunity.

  • Improve the customer experience

    Sending returns is simple, and products are received and checked efficiently on arrival. Your customers benefit from a clear, frictionless process, from parcel drop-off to return to stock.

  • Returns tailored to your logistics organization

    Returns are managed centrally between your warehouses. You can allocate stocks to the right place and maintain a clear, reliable overview of your logistics organization, even in a multi-site environment.

Returns, a key factor in confidence
and repeat purchases

The performance of your returns management determines customer confidence, re-purchasing and LTV. It requires a robust logistics organization, capable of absorbing flows while guaranteeing reliability and continuity of experience.

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PDA control and restocking

On receipt, items are checked using a PDA or handheld scanner. Resaleable products are returned to stock without delay, while others are excluded and traced to avoid any errors.

Label generation and notifications

Centralize returns management with label generation and automatic notifications. Your customers receive the right information at the right time, for clear, structured follow-up.

Multi-warehouse returns routing

Returns created in OMS are automatically forwarded to the relevant warehouse. Status and processing data are synchronized for consistent tracking.

FAQ : Questions you'll never have to ask again

Yes. You can create a return from your OMS account and direct it to the WMS warehouse of your choice for processing. The return is routed directly to the right site, for smooth, consistent management.

Yes. As soon as a returned product is validated as restocked, the stock is updated in real time. Actions carried out on the interface or PDA are automatically synchronized.

You can generate a return label directly from the order, by choosing the carrier. The label can be printed or sent to the customer to facilitate shipment.

Yes. Automatic emails using personalization variables can be sent to your customers at every stage of the return process, without manual intervention by your teams.