Automated parcel tracking: enhanced customer experience

Reduced service workload
Reduce "where's my parcel?" calls. Automatic notification of status changes brings reassurance and satisfaction to your customers.
Centralized, comprehensive visibility
Manage all your shipments from a single back office. Get a 360° view of the progress of your parcels, whatever the carrier.
Improving the customer experience
Inform your customers in real time about the status of their delivery and any changes. This transparency is a guarantee of quality that reinforces trust.
Carrier performance management
Make sure your carriers meet their delivery deadlines. In the event of problems, traceability helps you make the right decisions.

Turn expectation into satisfaction.

Delivery is the last point of contact with your customer. Give them full visibility of their orders, because an informed consumer is a reassured consumer. Anticipate delays and communicate proactively to build lasting trust.

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Centralization of carrier statuses

Thanks to a native connection with over 55 carriers, the platform recovers and unifies tracking information. You have a real-time overview of all your shipments, without having to navigate between different portals, which is essential for managing your shipping rules.

Real-time status updates

The status of your orders changes dynamically in your interface according to the information transmitted by the carrier. This data is analyzed and logged for precise management in the event of an incident...

Proactive, personalized notifications

Keep your customers informed at every key stage of delivery. Parcel tracking notifications are automatically sent whenever there is a change in status, as a consumer will always prefer to be informed rather than remain in the dark.

Decision-making and steering

The traceability of your shipments helps you make the right decisions in the event of a problem. This enables you to effectively manage your shipments in the event of blocked or lost parcels, and even report delivery status directly to your sales channels.

FAQ

How are package statuses retrieved from carriers?

Once the parcel has been handed over to the carrier, our technology continues to make calls on the carrier’s interface to track its progress. Statuses are then updated and logged in your interface.

Does the software take all carriers into account for post-shipment tracking?

Our software is designed to accommodate a wide range of carriers. For post-shipment tracking, a pay-as-you-go option provides advanced status updates, such as precise location in sorting centers or relay points.

Does Shippingbo's parcel tracking software take all carriers into account?

Yes, our solution provides real-time tracking of parcels within France. Precise updates on the location and status of shipments are easily accessible via our platform or by notification