“We absolutely wanted our logistician to have Shippingbo, i.e. in our invitation to tender, if you didn’t have Shippingbo, we wouldn’t retain you. It was a no-brainer, as they say. It was a non-negotiable.”
Logistics case study: BX-LOGISTIQUE x Merci Handy
BX-LOGISTIQUE, known for its tailor-made approach to logistics, offers complete solutions from stock reception to shipping, including returns management. Its strength lies in its ability to adapt to the specific needs of its customers, offering logistics solutions that keep pace with their growth.
Merci Handy stands out for its originality and commitment to products that respect the environment and the health of its users. With a range from disinfectant gels to cosmetics, all designed with love and a touch of whimsy, Merci Handy has quickly won the hearts of a young, ethically-minded clientele.
Problems encountered
In the wake of the COVID-19 pandemic, Merci Handy was faced with the imperative need to change warehouses for a number of reasons essential to its future development and expansion. This crucial and strategic step raised a major question: how to make this transition without altering operational efficiency or compromising service quality, the cornerstone of the company’s reputation?
In this search for a new logistics partner, two criteria proved decisive for Merci Handy: innovativetechnological innovation and the human dimension. On the one hand, the company wanted to work with a logistician equipped with the most advanced technological solutions, capable of streamlining and optimizing its supply chain. On the other, the importance of the human aspect remained paramount. It was vital for Merci Handy to find a partner who not only understood its values and needs, but was also ready to commit to working alongside it to meet future challenges.
In this particular context, the presence of Shippingbo became an unshakeable selection criterion. For Merci Handy, logistics collaboration without Shippingbo was inconceivable. The search for a logistician who could meet this dual requirement of cutting-edge technology and human sensitivity proved to be a challenge. Although the market was vast, only players equipped with Shippingbo could fully meet Merci Handy’s specific needs. The company therefore embarked on a determined quest, aware that its choice would be decisive for its future.
Shippingbo solutions
Faced with daunting logistical challenges, BX-LOGISTIQUE and Merci Handy found in Shippingbo a partner capable of turning obstacles into opportunities. From the outset, Merci Handy’s search for a logistician aligned with their values and needs led them to BX-LOGISTIQUE, a company not only recommended but also fully integrated with Shippingbo. This synergy between BX-LOGISTIQUE and Shippingbo proved to be just what Merci Handy needed to optimize their logistics.
The collaboration quickly materialized into fruitful weekly meetings, establishing a rigorous and personalized follow-up. This approach not only enabled us to set up an efficient logistics system, but also ensured its long-term viability. The mutual satisfaction between BX-LOGISTIQUE, Merci Handy, and Shippingbo testifies to the strength of this partnership. Shippingbo has distinguished itself by its ability to integrate seamlessly with the existing ecosystem, including Shopify, Encore Stars, and Amazon.
This seamless integration enabled Merci Handy to complete its logistics ecosystem smoothly, ensuring a seamless transition even during critical periods, as witnessed by their first end-of-year rush. The test of fire came when Merci Andy had to leave its former logistics provider in the middle of the fourth quarter, leaving Merci Handy to deal with the imminent arrival of almost 1,000 pallets. Thanks to Shippingbo and BX-LOGISTIQUE, this potentially chaotic situation turned into a resounding success.
Their ability to store and reship these volumes in record time, while maintaining high fulfillment and packaging rates, confirmed that Shippingbo was the right choice. This partnership has brilliantly demonstrated that even in times of high intensity and sustained activity, the BX-LOGISTIQUE and Shippingbo teams can not only meet, but exceed expectations. Merci Handy expressed total satisfaction with the collaboration, underlining the importance of a reliable logistics system that can adapt and perform, whatever the pressure.
Like BX-Logistique and Merci Handy, you too can take Shippingbo to the next level:
