Logistics case study: Gong Galaxy
Gong Galaxy is a fast-growing company in the world of marine and water sports. Run by true enthusiasts, its watchword is innovation. The company offers a wide range of innovative products for surf, surfoil, kite, kitefoil, wing and stand-up paddle.
Gong Galaxy’s main objective is to continually improve its customers’ experience, offering superior quality products to meet their needs with the utmost care.
Problems encountered
Prior to the introduction of Shippingbo, Gong Galaxy was facing several major logistical challenges that were hampering its growth and the quality of its user experience. The content management system (CMS), Woocommerce, was the company’s main tool for managing its logistics. However, it had its limitations in this context. The user and customer experience, for example, fell far short of the company’s desired level of quality.
Managing orders, especially during peak periods, was a real ordeal. Gong Galaxy was stuck at a threshold of 100-120 orders per day. In addition, after-sales service and product returns management tasks were tedious, requiring considerable effort to retrieve the necessary information from the CMS.
This lack of logistical efficiency was an obstacle for Gong Galaxy, which was looking to increase its operational capacity and improve its customer experience.
Shippingbo solutions
The arrival of Shippingbo was a real turning point for Gong Galaxy. The logistics solution enabled the company to overcome the obstacles that had been holding back its expansion and take its business to the next level. The number of orders processed per day jumped from 120 to over 800.
But Shippingbo’s impact has not stopped at simply increasing the volume of orders processed. The software has also transformed the user and customer experience, greatly facilitating the management of product returns and after-sales service. Gong Galaxy’s teams have gained in efficiency and autonomy, while having better control and real-time monitoring of preparations and shipments.
Thanks to Shippingbo, Gong Galaxy was able to maintain its growth without having to increase its workforce proportionally. The software made it possible to ship more orders with more qualified, but fewer, staff. What’s more, Shippingbo proved easy to deploy, thanks to effective team support, making the transition smooth and rapid for the company.
In short, the adoption of Shippingbo has enabled Gong Galaxy to ensure its growth, by removing the logistical obstacles that were holding back its development, while significantly improving the experience of its customers.
Like Gong Galaxy, you too can take Shippingbo to the next level:
