Optimize your e-commerce parcel shipments with DPD, the transport service you can trust. Find out how to send your parcels with ease, thanks to their services tailored to the needs of e-tailers.
Did you know that DPD, one of the world’s leading logistics and transport companies, delivers over 8.3 million parcels every day in Europe? This figure testifies to the expertise and reliability of this transport partner. If you’re an e-merchant looking for a high-performance delivery service, you’ve come to the right place.
In this article, we show you how to manage your e-commerce parcel shipments with DPD, focusing on the services and benefits they offer. From national to international delivery, specific options for business customers and various collection options, DPD offers a complete range of solutions to meet your needs.
About DPD
DPD is an international delivery company that provides flexible delivery solutions tailored to the needs of e-tailers. The company has international coverage and a robust distribution network, making it an excellent option for your shipments!
DPD overview
DPD, with a presence in over 220 destinations worldwide, offers extensive coverage to ensure that your e-commerce parcels reach their recipients safely. The company has adapted to the challenges of e-commerce, offering innovative solutions to meet the changing needs of retailers and customers alike.
DPD features
The company offers a variety of services to facilitate e-commerce parcel delivery. These include parcel tracking, fast delivery times and local customer service. DPD also offers various delivery options, including Predict home delivery and Pickup relay delivery.
DPD rates
DPD’s rates are competitive and vary according to several factors such as destination, parcel size and weight. They also have a transparent pricing policy that allows e-merchants to know shipping costs in advance.
Carrier reputation
DPD has earned a solid reputation for its reliability and commitment to customer service. The company is known for its ability to provide quality delivery services, making it attractive to e-tailers looking to improve their shipping process.
Now that you know more about the carrier, let’s take a look at the different services available for your e-commerce parcel shipments with DPD.
DPD services
Your e-commerce parcel shipments with DPD for your professional target group
DPD Classic
The DPD CLASSIC solution is a high-performance option for your e-commerce parcel shipments with DPD to business customers in France, whether you’re sending parcels or documents. This service guarantees fast delivery, between 24 and 48 hours, with an insurance option for added peace of mind. The delivery options offered by DPD CLASSIC are designed to meet the varied needs of businesses and contribute to improving their customer relations.
It’s important to note that parcels sent via the DPD CLASSIC service must comply with certain standards for optimal processing: a maximum length of 2m, a maximum developed perimeter of 3m and a maximum weight of 30kg per parcel.
DPD’s liability in the event of loss or damage is set at €33 per kilo, with a ceiling of €1,000 per parcel, in accordance with the company’s General Terms and Conditions and the provisions of the Transport Code, the CMR Convention and the Warsaw and Montreal Conventions.
DPD also offers a specific pick-up service, enabling us to manage parcel pick-ups, whether for regular or occasional requirements, for a single parcel or several.
To use this service for your parcel shipments with DPD, you can make your request directly via your shippers’ area on the DPD website or by e-mail to your DPD France contact. We recommend that you prepare parcels in advance and provide the necessary contact details to facilitate collection and delivery.
Your e-commerce parcel shipments with DPD to private customers
Predict
DPD’s Predict service offers your private customers an optimal delivery experience, enabling them to benefit from numerous advantages for organizing and tracking their parcel deliveries.
Here are the main advantages offered by the Predict service:
- A dedicated online space: Your customers have access to a dedicated space, called the Recipient Area, where they can quickly and easily manage their deliveries. This space gives them total control over their parcels and enables them to make delivery decisions.
- In the event of absence, your recipients have a wide choice of rescheduling options. They can choose to have their parcel delivered to their home address, to a Pickup point relay network of 8,500 partner businesses, to another address of their choice, to their place of work, to a neighbor or even to a DPD France agency. This diversity of delivery options allows your customers to choose the method that suits them best.
- Convenient notifications: Thanks to Predict, your customers are kept informed by SMS and e-mail at every important stage in the delivery of their parcel. They receive a notification as soon as their parcel is scheduled for delivery, enabling them to track the progress of their delivery in real time.
In addition to these advantages, it is essential to note that parcels shipped with the Predict service must comply with the standards specified by DPD. These are the same as for the DPD Classic offer. The same applies to insurance.
It’s also important to provide your customers’ cell phone numbers so that they can benefit from Predict delivery and all the interactive features this service has to offer.
The Predict delivery service is available in 22 European countries with the DPD CLASSIC offer, providing extensive coverage to satisfy your customers in different countries.
Depending on the delivery options chosen and the specific practices of recipients in each European country, some reprogramming or delivery options may not be available.
PickUp
For your busy customers who are rarely at home, relay delivery is a practical and flexible solution. Thanks to DPD Relais, your customers benefit from a vast local network, with 95% of the French population less than 15 minutes from a Pickup relay.
Their logistics are based on a carefully selected network of over 8,500 local shops, including tobacconists, newsagents, grocery stores, florists and many more. These outlets have been chosen for their optimal geographical location, storage capacity and convenient opening hours.
For your e-commerce parcel deliveries with DPD, you can choose DPD Relais and offer your customers an exceptional quality of service, thus contributing to their loyalty thanks to this delivery.
Packages sent to Pickup relays must comply with certain standards to ensure optimum handling. The maximum dimensions accepted are 2.50 meters in developed perimeter and 1 meter in length, while the maximum weight authorized per parcel is 20 kg.
Your international e-commerce parcel shipments with DPD
DPD offers you the opportunity to expand your business internationally with their reliable and efficient international delivery service. Whether you want to send your parcels to Europe or around the world, DPD provides a complete solution for your international shipments.
Global coverage: With DPD, you can reach over 220 destinations worldwide. Whether you have customers in Europe, North America, Asia or elsewhere, their global network enables you to deliver your parcels to every continent.
Customized transport options: Depending on your specific needs, DPD offers road or air transport solutions for your international shipments. Their integrated network of over 900 agencies and 60 sorting centers in Europe guarantees you complete coverage and recognized expertise.
End-to-end tracking: DPD offers complete tracking of your parcels, from departure to arrival at destination. You can track the progress of your shipments in real time using our online tracking system, so you can keep your customers informed at all times.
Delivery times generally vary between 2 and 8 days.
Local customer service staffed by international logistics experts to answer your questions, resolve any problems and provide personalized advice.
Special offers
DPD Checkbook
The DPD Checkbook service is designed for professionals who regularly need to send parcels. This offer provides a pouch containing bundles of prepaid labels, which can be used without time limit. Simply contact your DPD France branch to schedule a driver to come to your premises. DPD takes care of collecting your parcels, and you can track their progress on our website. This offer is available for shipments within metropolitan France and Europe.
DPD Medical
This offer reinforces the controls needed to guarantee thesafe routing and delivery of your parcels. Thanks to its CERTIPHARM-certified quality system, DPD ensures compliance with Good Wholesale Distribution Practices. DPD Médical is available for shipments within mainland France.
DPD Bottles
The shipment of wines and spirits requires special care due to their fragility. DPD Bouteilles offers a specially designed solution for thesecure shipment of your bottles. Four specific packaging options are available to protect your bottles, all at attractive rates. All packaging has been tested for resistance by our test laboratory. If you prefer to use your own packaging, make sure it complies with DPD transport standards to minimize the risk of breakage during transit.
Edition by DPD
The Edition by DPD offer handles all flows linked to publishers’ activities, including out-of-office deliveries, replenishment of point-of-sale stocks and returns of unsold copies to publishers. DPD is the number one transport partner for the French publishing market, delivering over 18,000 parcels daily.
Innovative services
The Drive
DPD France is offering an innovative service called “Le Drive”, which simplifies the process of collecting and dropping off parcels. Inspired by drives found in hypermarkets, this service enables customers to pick up or drop off their parcels directly from their vehicle, by visiting a participating DPD branch. This practical concept avoids queues and facilitates transactions by offering a smooth, fast customer experience.
Currently available in selected branches, DPD France’s Drive service offers a convenient solution for people in a hurry or professionals on the move. Customers can remain in their vehicles while DPD professionals take care of their parcels, offering a hassle-free delivery experience.
Deliveries by drone
DPD France has been at the forefront of innovation, introducing drone deliveries to overcome the challenges of hard-to-reach geographical areas.
Drone deliveries enable DPD France to serve remote, hard-to-reach areas quickly and efficiently.
Now that you’re familiar with all the services offered by the carrier for your various shipments, one question remains: how do you make these shipments? Let’s take a look at the solutions available for your e-commerce parcel shipments with DPD.
How to send parcels with DPD?
To simplify and optimize your e-commerce parcel shipments with DPD, various options are available, depending on your content management system (CMS) and your specific needs.
Module on CMS
Some CMS offer specific modules for integrating DPD into your management interface. This will enable you to manage your shipments, generate delivery labels and track your parcels directly from your CMS. However, bear in mind that adding modules can impact your site’s performance, especially if you’re using a CMS that’s not very flexible, or if your site experiences high traffic. Make sure you weigh up the pros and cons before installing a DPD module on your CMS.
Multi-carrier shipping module on CMS
Another option is to use a multi-carrier shipping module that integrates DPD as well as other popular carriers. These modules offer a single interface for managing your shipments with different carriers, including DPD. You’ll be able to create and print delivery labels, track your packages and offer different delivery options to your customers. However, it’s important to check the module’s compatibility with your CMS and to take your site’s performance into account.
TMS e-commerce
For advanced management of your shipments, using a transport management system (TMS) specially designed for the e-commerce sector is the most effective solution. An e-commerce TMS, such as Shippingbo, will enable you to centralize the management of your e-commerce parcel shipments with DPD and other carriers. You’ll be able to create, personalize and print delivery labels, manage delivery options and track your parcels in real time. TMSs generally offer advanced functionalities such as logistics process automation, sales channel integration and route optimization.
Which parcels should I choose DPD for?
To offer your customers a wide choice of delivery methods, it’s important to work with a carrier that offers a varied range of services. DPD is an ideal solution for this need.
Indeed, DPD offers you a multitude of delivery options to satisfy your customers. But the real strength of DPD lies in its flexibility when it comes to shipping destinations. Your e-commerce parcel shipments with DPD can be made to a large number of European countries, including Austria, Ireland, the UK, Belgium, Luxembourg… What’s more, DPD enjoys a solid reputation for reliability and quality of service, making it a wise choice for shipping valuable products.
But why limit yourself to a single carrier? Why not turn to multi-carrier management? With Shippingbo’s TMS, you can benefit from a wide choice of carriers adapted to each order.
Thanks to Shippingbo’scarrier mapping system, you can automatically assign the right carrier to each order according to your predefined rules. This means you can entrust your high-value shipments in France, Europe and internationally to Colissimo, while choosing other carriers for your other orders. This approach allows you to optimize your shipments, control your transport costs and guarantee your customers’ satisfaction.
By opting for multi-carrier management with DPD and other partners, you benefit from greater flexibility, extended coverage and better adaptation to the specific needs of each shipment. This enables you to offer your customers a diversified, high-quality delivery service, while optimizing your logistics operations.
Conclusion
In conclusion, DPD is a first-choice transport service for e-tailers looking for efficient shipping solutions in Europe. With easy integration through modules compatible with various e-commerce platforms, DPD enables you to quickly offer their services to your customers. Their advanced features, such as shipment automation and label management, improve the efficiency of your shipments. DPD’s team of experts will support you throughout the integration process. By choosing DPD, you have access to a wide choice of delivery services tailored to your specific needs. Convinced? Send your first e-commerce parcels with DPD and increase your customer satisfaction!
