Logistics case study: TeamTex
Teamtex, a family business, was founded 25 years ago by a father and son. It has established itself as a leader in the car seat and booster seat industry, with an average daily production of 17,000 car seats.
With an estimated market share of 65% in France and around 30-35% in Europe, Teamtex is firmly established in the industry. Thanks to its extensive catalog of 700 references, the company is able to meet a wide variety of consumer needs, from entry-level products to mid-range and high-end products. Its distribution network is extensive, including major partnerships with supermarkets, specialty stores, and even an online presence through their Mycarsit site.
Problems encountered
Despite its impressive success, Teamtex has not been immune to challenges. In particular, the company encountered difficulties when it began to sell online, especially with regard to inventory management, labeling and transportation. The complexity of these logistical challenges increased when it began working with Amazon, requiring a more centralized and automated approach.
In addition, Teamtex faced the delicate problem of not wanting to compete with its own customers by selling directly over the Internet. The company therefore began offering customized products on its Mycarsit website to avoid this situation, but this strategy added an extra layer of complexity to its logistics management.
At the same time, Teamtex needed to find a solution to support specialty stores in the face of growing competition from online sales. It needed a strategy that would enable stores to compete effectively without having to manage large inventories.
Shippingbo solutions
To meet these challenges, Teamtex adopted Shippingbo, a software solution which has enabled the company to centralize order managementand production and shipment planningas well as parcel tracking. Shippingbo has been a crucial catalyst, transforming logistical challenges into an optimized process.
Thanks to Shippingbo, Teamtex can now manage its inventory in real timewhich is particularly useful for update the website when a product is out of stock and avoid out-of-stock sales. In addition, the solution facilitates parcel tracking for customers, enabling them to receive up-to-date instant shipping updates of their order. It also manages parcel returnsThis enables the company to understand why a product has been returned, and to decide whether to refund the order or organize a new shipment, as well as whether or not to put the product back in stock.
Last but not least, Shippingbo was a key partner in thedevelopment of the new from Teamtex to support specialist stores. Teamtex has set up a corner system in its partner stores, equipped with touch screens enabling customers to order their car seats while paying at the checkout. This installation is made possible by centralized information made possible by Shippingbo, which collects orders from the corner. These are then synchronized on the interface with orders from all other sales channelsincluding marketplacesto enable them to be dispatch as efficiently efficiently.
Teamtex has thus been able to develop this project to equip stores, some of its customers, with tools enabling them to compete with online vendors, while at the same time avoid the complications associated with inventory management.
Like TeamTex, you too can take Shippingbo to the next level:
