“We integrated logistics in July 2022, 8 months later, we find ourselves shipping three times as many orders per day.”
Logistics case study: Panopli
Panopli, a company specialized in sending personalized gifts to employees and customers at key moments, was born five years ago. Their concept is based on the total automation of mailings, by connecting via API to their customers’ management systems, such as CRM and HRIS. For each significant event, such as the arrival of a new employee or the signing of a contract, Panopli ensures that the right gift is sent to the right person at the right time.
Problems encountered
Prior to in-sourcing their logistics activities with Shippingbo, Panopli faced a number of challenges. One of the main problems was inventory visibility. The lack of an API connection with the solutions they were previously using led to discrepancies between computerized and actual stock. This resulted in an inability to ship orders within 48 hours, affecting customer satisfaction.
In addition, the lack of responsiveness in order processing was critical: order information was often incomplete or unreliable, leading to shipping delays and customer dissatisfaction. Finally, outsourced logistics was a model that didn’t meet Panopli’s expectations: it took too long to put products into stock, and shipments often took more than 48 hours, all of which compromised the company’s brand image.
Shippingbo solutions
The switch to Shippingbo marked a decisive turning point for Panopli, offering centralized, real-time control of its entire logistics activity. Thanks to API connections and webhooks, Panopli was able to synchronize its inventories, orders and deliveries with all its internal tools. Integration was completed rapidly, with on-site training in just one day, making the solution operational within the first few days.
The benefits were immediate: stocking time was cut from five to two days, shipments are now made within 24 hours, and deliveries can even be made the following day. In addition, Panopli has improved stock reliability and introduced CSR practices into its packaging. In short, Shippingbo has enabled Panopli to multiply its sales channels while optimizing its logistics.
Like Panopli, you too can take Shippingbo to the next level:
