Logistics case study: M&L
M&L, or Manutention et Logistique, is a handling and logistics service provider located at the heart of cross-Channel trade in the port of Boulogne-Calais. M&L launched into e-commerce 4 years ago, with Négoce en ligne as its first customer. Back then, it handled around 3,000 orders a month; today, it handles almost 5,000, representing an impressive growth rate of 45%. Among its most important customers is Café Royal Professionnel, for whom M&L handles between 60 and 70 orders a day, i.e. around 1,500 orders a month!
Problems encountered
Before adopting a suitable solution, M&L faced a number of challenges in managing orders and shipments. Employees had to juggle a variety of customer requests, and ensure efficient management of preparation orders. In addition, to satisfy the demands of customers like Café Royal Professionnel, they had to meet strict delivery deadlines on different marketplaces. This made it extremely difficult for staff to prioritize orders, but also to provide accurate data on orders awaiting stock or dispatched.
Shippingbo solutions
M&L then chose to use Shippingbo’s easy-to-use solution, which enabled the company to adapt quickly to customer requirements and optimize order management. With Shippingbo, employees now have detailed information on product locations, SKUs (Stock Keeping Units) and best-before dates, making preparation order management much easier. Thanks to this solution, M&L can now prioritize orders according to their urgency. Order pickers now know which orders to process first, based on the marketplace or the customer’s website. What’s more, Shippingbo has given them access to export functionalities that enable the company to provide its customers with precise figures on the number of orders awaiting stock or dispatched. As a result, M&L has overcome the challenges it faced in managing orders and shipments, improving efficiency and customer satisfaction. The ease of use of the tool and the short training time required are major advantages for the company and its employees, who can now concentrate on their success.
Like M&L, you too can take Shippingbo to the next level:
