DPD integration to optimize your flows and customer experience
Our native DPD module is designed to save you time and radically improve customer satisfaction. It connects your order system to DPD services, automating the entire process fromlabel printing to Predict tracking notification. Manage your DPD shipments with unrivalled efficiency and reliability.
5 key benefits of integration
Fully automated DPD services
Harness the full power of DPD effortlessly. Automatically apply Predict, Pickup or workplace delivery services thanks to intelligent shipping rules that adapt to each order.
Massive time savings on labeling
Put an end to manual label creation. Our module enables mass printing of transport labels for all your DPD orders for the day, reducing a task from hours to seconds.
Premium customer experience with Predict
Offer your customers the best delivery experience on the market. Predict information (delivery slot, rescheduling) is transmitted automatically. Improve customer satisfaction with proactive parcel tracking notifications.
Centralized, error-free Pickup point management
The address of the DPD Pickup relay point chosen by your customer is automatically retrieved and applied to the label, without any re-entry. This eliminates relay point shipping errors and streamlines the process.
Maximum reliability for your shipments
By eliminating cut-and-paste and manual data entry, you eradicate addressing and service errors. Every parcel leaves with the right information, reducing disputes and non-quality costs.
Your logistics challenges with DPD, our concrete solutions
- Manual DPD label creation slows down your entire supply chain
Every time you place an order, you have to log on to the DPD portal, fill in fields manually and generate a label. This repetitive process is a major drag on your productivity, and prevents you from handling peak orders quickly.
- You don’t exploit the power of Predict and Pickup services
Offering the choice of a relay point or informing of a delivery slot is complex to manage manually. As a result, you miss out on these high value-added services, or their management is so cumbersome as to be inefficient and costly.
- Parcel tracking is disconnected from your customer service
To inform a customer, your teams have to constantly navigate between your back office and the DPD tracking site. This lack of a centralized view makes proactivity impossible. With automatic parcel tracking notifications, you can free up your after-sales service.
- Managing relay point addresses is a source of errors
A simple copy-and-paste error of the Pickup relay address and the parcel is sent to the wrong place. This creates immense frustration for the customer, and significant dispute management costs for your company.
FAQ - Frequently asked questions
How does the module actually manage the DPD Predict service?
Our integration automatically transmits to DPD the necessary information (recipient’s email and phone number) to trigger the Predict service. Your customer then receives direct notifications from DPD offering a one-hour delivery slot and the option of rescheduling the appointment. You offer this premium service without any manual action on your part.
If a customer chooses a DPD Pickup point, is the information automatically retrieved?
Yes, this is one of the module’s strong points. When your customer selects a DPD Pickup point on your site, our system retrieves the identifier and full address of that point. The shipping label is then automatically generated with the correct delivery information, without any re-entry, guaranteeing error-free shipping.
I work with DPD but also with other carriers. Can I manage everything in one place?
Absolutely. Our platform is an omnichannel, multi-carrier logistics management solution. The DPD module integrates alongside your other connectors (Colissimo, Chronopost, etc.). This means you can manage 100% of your shipments, compare services or define automatic allocation rules between your different carriers from a single interface.
How complex is it to install the DPD module? Do I need a specific DPD contract?
Installation is quick and easy, as it’s a native connector. Our technical teams will guide you through connecting your DPD contract to our platform in just a few clicks. All you need is an active business contract with DPD. Once connected, you can start editing your labels immediately.
Does Shippingbo send DPD notifications by email, SMS or WhatsApp?
Yes, Shippingbo allows you to activate personalized notifications for your customers, on multiple channels (email, SMS, WhatsApp), depending on the status of the package.
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