Benefits of the Tratrack x Shippingbo connector
Reduce manual searches
The Shippingbo tracking link is sent to Tratrack. Your teams avoid having to find and copy it order by order.
Give customers clearer information
Tratrack can use the transmitted link to support the post-purchase tracking experience, depending on its configuration.
Limit data-entry errors
Automated transmission reduces the risk of an incorrect link or missing data when moving between tools.
Reduce pressure on customer service
More accessible tracking information limits internal searches and helps teams respond faster to parcel-related enquiries.
What is synchronised between Tratrack and Shippingbo
Synchronization is automatic. Some behaviors depend on order status and enabled options
| Data | Direction | Trigger and/or frequency |
|---|---|---|
| Tracking link | Shippingbo Tratrack | When shipment tracking is available in Shippingbo, according to the application configuration |
Connection steps: Connect Tratrack to Shippingbo in just a few steps
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1.Open the Tratrack application
From Shippingbo, access the Tratrack application available in your environment.
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2.Authorise the connection
Enter or validate the access credentials required to allow the tracking link to be sent to Tratrack.
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3.Configure the flow
Define the orders or events that should trigger transmission of the link.
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4.Test a shipment
Create a test shipment in Shippingbo, then check that the link appears correctly in Tratrack.
The limitations of Tratrack without Shippingbo
Without Shippingbo
- Send the tracking link: The link is found and then copied manually into the post-purchase tool.
- Reduce errors: An incorrect URL or omission can degrade the information given to the customer.
- Respond to customer enquiries: Customer service must check several tools to find tracking information.
- Manage more shipments: Every increase in volume adds copy-paste operations and checks.
- Clarify the role of tools: Carrier data and the post-purchase experience are managed in separate processes.
- Make the post-purchase experience more reliable: Information may arrive late or be incomplete.
With Shippingbo
- Time saved on every shipment
- Fewer data-entry errors
- Faster responses
- A workload that is easier to absorb
- A clearer organisation
- More consistent tracking
Reliable, available and secure technology
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99.99% uptime
and proven cloud infrastructure
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Geo-replication
and real-time synchronization
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Continuous updates
without downtime
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GDPR compliance
and regular audits
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Proven cloud infrastructure
and regular audits
FAQ - Frequently asked questions
How do I connect Tratrack to Shippingbo?
Connection is made through an application available in Shippingbo. It sends the tracking link to Tratrack according to the defined configuration.
What data does Shippingbo send to Tratrack?
The confirmed flow concerns the shipment tracking link. Other data, such as the carrier, detailed statuses or separate tracking number, still need to be confirmed.
Is the tracking link sent automatically?
Yes, according to the trigger configured in the Shippingbo application. The exact sending point must be validated.
Does the connector work with all carriers?
Shippingbo integrates several carriers, but exact link compatibility with Tratrack must be checked according to your configuration.