Benefits of the Shipup by ZigZag x Shippingbo connector
Keep customers informed after shipping
Tracking from your Shippingbo operations feeds Shipup to give customers more accessible information about their delivery. Less uncertainty after purchase and a more reassuring experience through to receipt.
Reduce "Where is my parcel?" enquiries
Shipup uses delivery information to provide tracking, notifications and post-purchase alerts. Your customers find information more easily and customer service can focus on enquiries that genuinely require intervention.
React faster when a delivery goes wrong
Shipup can detect delivery delays and incidents and make them visible to teams. Move from customer service discovering the problem with the customer to more proactive post-purchase management.
Grow your customer experience without disconnecting Ops
Shippingbo manages logistics execution. Shipup takes over the post-purchase experience.
What is synchronised between Shipup by ZigZag and Shippingbo
Synchronization is automatic. Some behaviors depend on order status and enabled options
| Data | Direction | Trigger and/or frequency |
|---|---|---|
| Tracking link | Shippingbo Shipup by ZigZag | After shipping |
Connection steps: Connect Shipup by ZigZag to Shippingbo in just a few steps
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1.Have your Shippingbo and Shipup accounts ready
Check that the required features are enabled on both sides.
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2.Enable the Shippingbo x Shipup connection
The integration relies on a connection between the two solutions.
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3.Configure your tracking flows
Define the information required to feed your Shipup post-purchase experience.
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4.Test the complete journey
Check the shipment in Shippingbo, then confirm that tracking is used correctly in Shipup before rolling out.
The limitations of Shipup by ZigZag without Shippingbo
Without Shippingbo
- Feed customer tracking: The link between shipping and post-purchase has to be recreated.
- Inform your customers: Information may remain scattered across several tools.
- React to incidents: Teams may discover a problem too late.
- Handle more volume: More orders can generate more manual tracking.
- Simplify your stack: Tools operate more in silos.
With Shippingbo
- Shippingbo tracking feeds Shipup directly.
- Shipup uses tracking to provide better information after shipping.
- Better visibility to act faster.
- A connected flow between logistics and post-purchase.
- Shippingbo and Shipup connect execution and customer experience.
Reliable, available and secure technology
99.99% availability
Proven cloud infrastructure
Geo-replication and real-time synchronisation
Continuous updates without downtime
GDPR compliance and regular audits
Reliable, available and secure technology
-
99.99% uptime
and proven cloud infrastructure
-
Geo-replication
and real-time synchronization
-
Continuous updates
without downtime
-
GDPR compliance
and regular audits
-
Proven cloud infrastructure
and regular audits
FAQ - Frequently asked questions
What does the Shipup by ZigZag connector with Shippingbo enable?
It connects logistics execution in Shippingbo to the post-purchase experience managed in Shipup. The confirmed flow notably allows the tracking link to be sent to Shipup.
What is Shipup used for with Shippingbo?
Shippingbo orchestrates orders, picking and shipping. Shipup then uses delivery information to build a clearer post-purchase experience: tracking, notifications and incident management according to your configuration.
Can Shippingbo tracking be sent automatically to Shipup?
Yes. The tracking link can be sent from Shippingbo to Shipup to feed the post-purchase journey.
Can Shipup send delivery notifications to my customers?
Yes. Shipup provides notifications including email, SMS, WhatsApp and Apple Wallet. Available channels depend on your Shipup plan and configuration.
Can Shipup by ZigZag manage returns?
Shipup by ZigZag provides dedicated returns features, including a self-service portal and label generation. The exact connection of these return flows with Shippingbo still needs to be confirmed.