Benefits of the Back Market x Shippingbo connector
Finally centralise your Back Market flows
No more Back Market orders handled separately, data re-entry or parallel tracking. Your teams manage execution within a simpler, cleaner framework.
Reduce the risk of overselling and stock discrepancies
Depending on your configuration, Shippingbo automates order retrieval and stock deduction to better protect product availability as volumes increase.
Make life easier for Ops and customer service teams
Orders, exceptions, completion and visibility over progress: your teams spend less time cross-checking information and more time handling the right issues.
Stay in control as Back Market becomes a larger part of your channel mix
Add a demanding channel without recreating parallel logistics. Shippingbo helps Back Market fit into more reliable omnichannel execution.
What is synchronised between Backmarket and Shippingbo
Synchronization is automatic. Some behaviors depend on order status and enabled options
| Data | Direction | Trigger and/or frequency |
|---|---|---|
| Accepted orders | Back Market Shippingbo | When an accepted order arrives |
| Orders awaiting payment | Back Market Shippingbo | By default after payment is validated. Earlier if options are enabled |
| Order completion | Shippingbo Back Market | At order completion |
| Available stock | Shippingbo Back Market | After each stock change |
| Product references / SKU | Back Market Shippingbo | At connection, then continuously in operation |
Connection steps: Connect Back Market to Shippingbo in just a few steps
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1.Generate your API token
In the Back Market back office, go to Support > Technical support to generate your token.
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2.Create the external service in Shippingbo
Go to Settings > External services > Add a sales channel, then select Back Market.
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3.Enable the right modules
Paste the API token, then enable the modules you need: order retrieval, order completion, stock updates, order acceptor and advanced settings if required.
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4.Test before opening the full flow
Check real behaviour with your settings, particularly for orders awaiting payment, stock deduction and order completion.
The limitations of Back Market without Shippingbo
Without Shippingbo
- Centralise Back Market orders: Data re-entry, scattered tracking, stacked tools and separate processing
- Protect stock between Back Market and other channels: Discrepancies, overselling, manual trade-offs and partial visibility
- Track genuinely usable order statuses: Inconsistencies, manual cross-checking, lack of visibility and pressure on customer service
- Handle exceptions without blocking teams: Special cases handled manually, wasted time and broken processes
- Absorb more volume without disrupting execution: Manual workload, fragile processes, peak saturation and lost productivity
- Keep Back Market within a consistent omnichannel model: Isolated channel, separate rules, duplicated processes and complex management
With Shippingbo
- Centralisation, clarity, time savings and unified execution
- More reliable stock, automatic synchronisation, omnichannel control and fewer errors
- Operational visibility, clearer statuses, traceability and less pressure on customer service
- Exception management, operational fluidity, control and continuity of processing
- Scalability, robustness, productivity and stable flows
- Omnichannel orchestration, consistent flows, simplification and unified management
Reliable, available and secure technology
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99.99% uptime
and proven cloud infrastructure
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Geo-replication
and real-time synchronization
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Continuous updates
without downtime
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GDPR compliance
and regular audits
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Proven cloud infrastructure
and regular audits
FAQ - Frequently asked questions
How can Back Market stock be managed by cosmetic grade with Shippingbo?
Shippingbo lets you manage each grade as a separate reference. In practice, you can create one SKU per product version and cosmetic grade. Each SKU has its own stock, availability and movement history. A sale of one grade therefore only deducts stock from that grade. This is the right approach for keeping stock accurate on Back Market and your other channels.
Can serial numbers or IMEIs be tracked for devices sold on Back Market?
Yes. With the Shippingbo WMS, your teams can scan the serial number or IMEI during picking or packing. The number is then linked to the customer order. This gives you useful traceability for customer service, returns, warranties and disputes.
Do Back Market orders need to be accepted manually before they reach Shippingbo?
Not necessarily. Shippingbo can be configured to accept Back Market orders automatically. Without this option, your teams must accept them in the Back Market back office before processing them in Shippingbo. Automatic acceptance removes a manual step and streamlines processing as soon as orders arrive.
How can stock discrepancies be avoided for Back Market orders awaiting payment?
Shippingbo can go beyond the standard behaviour by configuring retrieval of these orders and the associated stock deduction. The aim is simple: prevent an order from remaining “invisible” for too long when it should already affect available stock. This is particularly useful when you also sell on other channels and the risk of overselling increases.
How does Shippingbo help keep the Back Market flow smooth as volumes increase?
By centralising order processing, stock and logistics execution in the same tool. Your teams avoid parallel tracking, missed approvals and data re-entry as activity accelerates. Shippingbo also helps structure logistics rules, picking, exceptions and stock updates to maintain more stable execution during busy periods.
How does the Back Market connector fit into an omnichannel strategy?
Back Market orders arrive in the same environment as orders from your other channels. Your teams manage activity from one interface, using one processing logic and one logistics organisation. You retain a clearer view of orders, stock and priorities without recreating a separate operating model for the marketplace.