Benefits of the Baback x Shippingbo connector
Reduce data re-entry
A return request validated in Baback creates a return order in Shippingbo. Your teams avoid recreating the case manually on the logistics side.
Speed up handling
The warehouse can see the return in its operational tool. Processing can begin without waiting for a manual handover from customer service.
Reduce transmission errors
The relevant information follows the flow between Baback and Shippingbo according to the configured scope. You reduce omissions and incomplete cases.
Give teams greater visibility
Customer service manages the returns experience in Baback. Logistics teams manage execution in Shippingbo, with a clear role for each solution.
What is synchronised between Baback and Shippingbo
Synchronization is automatic. Some behaviors depend on order status and enabled options
| Data | Direction | Trigger and/or frequency |
|---|---|---|
| Return order | Baback Shippingbo | When a return is created or validated in Baback, according to application configuration |
| Original order reference | Baback Shippingbo | When the return order is created |
| Returned products | Baback Shippingbo | When the return order is created |
| Customer information | Baback Shippingbo | When the return order is created |
| Return reason | Baback Shippingbo | According to the data available in Baback |
Connection steps: Connect Baback to Shippingbo in just a few steps
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1.Open the Baback application
From Shippingbo, access the Baback application available in your environment.
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2.Authorise the connection
Enter or validate the access details required to allow Baback to create return orders in Shippingbo.
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3.Configure the returns flow
Define the Baback events that should trigger creation of a return order.
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4.Test an initial request
Create a test return in Baback, then check the order generated in Shippingbo before go-live.
The limitations of Baback without Shippingbo
Without Shippingbo
- Send a return to the warehouse: Customer service sends the information by email, file or internal message.
- Avoid duplicate data entry: The same data is re-entered in several tools.
- Speed up handling: The warehouse sometimes waits for the information required to begin processing.
- Clarify team responsibilities: Customer service and logistics may track the return in different files or tools.
- Absorb more returns: Every increase in volume creates more manual exchanges and greater risk of omissions.
- Reduce incomplete cases: Some information may be missing when the return moves into logistics processing.
With Shippingbo
- Save time from the moment the return is approved
- Less data re-entry and fewer errors
- Returns processed faster
- A clearer organisation
- A workload that is easier to absorb
- More reliable handovers
Reliable, available and secure technology
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99.99% uptime
and proven cloud infrastructure
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Geo-replication
and real-time synchronization
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Continuous updates
without downtime
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GDPR compliance
and regular audits
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Proven cloud infrastructure
and regular audits
FAQ - Frequently asked questions
How do I connect Baback to Shippingbo?
The connection is set up through an application available in Shippingbo. It allows Baback to create return orders in the Shippingbo OMS.
Is the return order created automatically?
Yes, according to the trigger defined in the application. The Baback status that triggers creation still needs to be confirmed.
Can exchanges and partial returns be managed?
Return orders are confirmed. Management of exchanges, partial returns and refunds must be validated before publication.