The Benefits of the Baback x Shippingbo Connector
Reduce data re-entry
A return request approved in Baback creates a return order in Shippingbo. This saves your teams from having to manually recreate the file on the logistics side.
Speed up care
The warehouse has restored the return to its operational system. Processing can begin without waiting for a manual transfer from Customer Service.
Minimize transmission errors
Relevant information flows between Baback and Shippingbo based on the configured scope. This helps you minimize omissions and incomplete files.
Give teams more visibility
The Customer Service department manages the returns process in Baback. The logistics teams oversee operations in Shippingbo, with a clear role assigned to each solution.
What is synced between Baback and Shippingbo
Synchronization is automatic. Some behaviors depend on order status and enabled options
| Data | Direction | Trigger and/or frequency |
|---|---|---|
| Return order | Baback Shippingbo | When a return is created or validated in Baback, according to application configuration |
| Original order reference | Baback Shippingbo | When the return order is created |
| Returned products | Baback Shippingbo | When the return order is created |
| Customer information | Baback Shippingbo | When the return order is created |
| Return reason | Baback Shippingbo | According to the data available in Baback |
Connection Steps: Connect Baback to Shippingbo in just a few steps
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1.Open the Baback application
From Shippingbo, access the Baback application available in your environment.
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2.Authorise the connection
Enter or validate the access details required to allow Baback to create return orders in Shippingbo.
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3.Configure the returns flow
Define the Baback events that should trigger creation of a return order.
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4.Test an initial request
Create a test return in Baback, then check the order generated in Shippingbo before go-live.
Baback's Limitations Without Shippingbo
Without Shippingbo
- Send a return to the warehouse: Customer service sends the information by email, file or internal message.
- Avoid duplicate data entry: The same data is re-entered in several tools.
- Speed up handling: The warehouse sometimes waits for the information required to begin processing.
- Clarify team responsibilities: Customer service and logistics may track the return in different files or tools.
- Absorb more returns: Every increase in volume creates more manual exchanges and greater risk of omissions.
- Reduce incomplete cases: Some information may be missing when the return moves into logistics processing.
With Shippingbo
- Save time from the moment the return is approved
- Less data re-entry and fewer errors
- Returns processed faster
- A clearer organisation
- A workload that is easier to absorb
- More reliable handovers
Reliable, available and secure technology
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99.99% uptime
and proven cloud infrastructure
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Geo-replication
and real-time synchronization
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Continuous updates
without downtime
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GDPR compliance
and regular audits
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Proven cloud infrastructure
and regular audits
FAQ - Frequently asked questions
How do I connect Baback to Shippingbo?
The connection is made through an app available in Shippingbo. It allows Baback to create return orders in the Shippingbo OMS.
Is the return order created automatically?
Yes, depending on the trigger defined in the app. The Baback status that initiates the creation still needs to be confirmed.
Can we handle exchanges and partial returns?
Return orders have been confirmed. Exchanges, partial returns, and refunds must be approved before publication.