Colissimo integration industrializes your shipping process
Our native connector with Colissimo transforms a manual process into a fully automated workflow. From service selection (home, point retrait, signature) to masslabel printing and tracking number generation, everything is controlled from a single interface. Free your teams from repetitive tasks, and increase the reliability of every parcel sent.
5 key benefits of integration
Mass, error-free label generation
Don't generate your labels one by one. Select hundreds of orders and print your transport labels with a single click, directly from our interface, eliminating any risk of input errors.
Intelligent automation of Colissimo services
Define shipping rules to automatically assign the right Colissimo service (delivery against signature, collection point, etc.) according to order value, destination or any other criterion of your choice.
Unified, proactive parcel tracking
Offer your customers total transparency. The status of each parcel is updated in real time and synchronized with your sales channels. Our parcel tracking software even lets you send personalized notifications at each key stage.
Simplified, centralized returns management
Streamline the returns experience for your customers and your teams. Generate Colissimo return labels on demand, track their routing and optimize the reintegration of products back into stock from the same platform.
Reliable information at every stage
From retrieval of delivery information to transmission of tracking data, direct integration ensures that no information is lost or misplaced. This makes your logistics more reliable, and your after-sales service more worry-free.
Your logistics challenges with Colissimo, our concrete solutions
- Manual label printing on the Colissimo portal is time-consuming
Log on to the Colissimo portal, copy and paste the information for each order, choose the service, then download the label… Repeated hundreds of times, this manual process is the main bottleneck in your logistics and a source of fatigue for your teams.
- Lack of automation causes service errors (signature, point of collection)
Forgetting to apply the “delivery against signature” service to a high-value order can have major financial consequences in the event of a dispute. Without automated shipping rules, these costly errors are inevitable, and depend entirely on the operator’s attention.
- Parcel tracking is fragmented and does not keep the customer informed
Juggling between your site’s back-office and the Colissimo tracking site to answer the question “Where’s my parcel?” is inefficient. This lack of centralization prevents you from being proactive, and saturates your customer service department with low-value-added requests.
- Managing Colissimo returns is a manual and costly process
Organizing a customer return via Colissimo involves numerous e-mail exchanges and manual manipulations to generate the label and track the parcel. It’s a long and frustrating process for the customer, and a cost and time center for your company.
FAQ - Frequently asked questions
My Colissimo contract gives me access to several services (signature, collection point...). Can the connector manage them automatically?
Yes, and that’s one of the major advantages of integration. Our rules engine allows you to fully automate service assignment. For example, you can configure that all orders over €150 automatically go to “Colissimo with signature”, or that orders to Belgium use a specific service. The system does the work for you, ensuring that your business rules are applied to 100% of your shipments.
How does the connector handle international shipments with Colissimo, including customs declarations?
The connector greatly simplifies international shipments. It automatically retrieves all the necessary information (product description, value, weight, HS code) to pre-fill CN23 customs documents. You can then generate these documents at the same time as the shipping label, directly from the platform, ensuring the conformity of your shipments and a smooth passage through customs.
Is parcel tracking automatically updated on my sales channels (CMS, marketplaces)?
Yes, absolutely. Once the package has been shipped, our platform retrieves the tracking information from Colissimo and automatically transmits it to the order source (Shopify, Prestashop, Amazon, etc.). The order status changes to “shipped” on your sales channel and the tracking number is added, informing your customer without any manual action on your part.
Is it possible to generate a Colissimo return label directly from the platform?
Yes. Our solution includes a returns management function. You can generate a Colissimo return label in just a few clicks from the initial order, and e-mail it to your customer. This professionalizes and simplifies the returns experience, a crucial touchpoint for customer loyalty. You can also track the status of this return package directly in the interface.
Is it possible to notify customers by e-mail, SMS or WhatsApp with Colissimo?
Yes, Shippingbo automatically triggers multi-channel notifications at every stage of delivery.
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