Protect your e-commerce shipments: capture, prove, win.
This feature is your shield against disputes. Capture the status of each shipment before it leaves your warehouse and turn potential sources of dispute into irrefutable proof.
Irrefutable visual proof for every shipment
Disputes often arise from preparation errors. The Parcel Photo feature solves this problem by enabling you to take a photo of each parcel via a webcam. This image becomes indisputable visual proof of the condition of your shipment.
Accelerated resolution of customer disputes
When a customer reports a missing or damaged product, the photo serves as proof. This means faster resolution of disputes and a significant reduction in the costs associated with refunds or unjustified reshipments, thus improving the returns solution.
Seamless integration into the shipping process
Photo-taking integrates into your workflow without slowing it down. Performed during picking control or before printing transport labels, this quick step automatically associates and stores the image with the right order.
Building confidence
As well as protecting you from disputes, this feature sends a strong message to your customers. You demonstrate your transparency and concern for quality, which reinforces their confidence in knowing that every order is checked.
FAQ - Frequently asked questions about the Photo Colis process
Is this feature enabled by default, or does it need to be configured?
No, this option is not activated by default. An initial configuration is required, and our team can help you adapt it to your operations.
Does taking photos slow down the preparation or shipping process?
Photo capture is designed to integrate seamlessly without impacting speed. A simple webcam is all you need, as the video stream is automatically detected.
How are photos stored?
They are linked to the order, time-stamped and securely stored. You can access them easily from the order form for quick consultation.
Is a package photo sufficient to prove a dispute with the carrier?
This is solid proof of the parcel’s condition on departure, and is very useful for customer disputes. When dealing with the carrier, other proof may be required.
Does having photo proof make the process easier in the event of an insured parcel?
Yes. In the event of a claim, a photo before dispatch strengthens your file with the insurer, can speed up compensation and limit disputes.
At what average basket size is it worth implementing this option?
We recommend this option from an average basket value of €40-50. An unjustified dispute can cost €15-30, making this option quickly profitable.