If you’re wondering how to ship more orders more efficiently, read this article – it might help.
The first thing to do to speed up order processing is to equip yourself with an omnichannel OMS (Order Management System).
TheOrder Management System (OMS) is an intelligent tool for optimizing inventory and order management across all sales channels (CMS, Marketplaces, Private Sales), meeting the objectives of logistical efficiency, optimized e-commerce order fulfillment, and above all improved customer experience.
But who is the Order Management System designed for? For e-tailers, brands or dropshippers… It’s a way of deploying an effective, high-performance omnichannel logistics strategy, gaining efficiency and offering the best possible shopping experience to the consumer.
With OMS omnichannel, centralize your multi-source orders
The first great benefit of OMS omnichannel lies in its ability to automatically centralize all your orders (whether on or offline) in a single interface, with no action required on your part. This eliminates the need to juggle several interfaces to retrieve and process them.
The time saved is substantial, and you can invest it in other tasks with high added value for your business. This makes theorder management system an advantage even for SMEs, GEs and ETIs.
But that’s not all! Shippingbo’s OMS omnichannel also enables you to connect plug and play to over 120 sales channels. A godsend for opening up new markets and developing your omnichannel sales strategy!
But what is omnichannel selling, and what are its advantages?
Omnichannel selling is the simultaneous sale of products via several sales channels. Its main advantages are :
- Diversification of sales sources to be present wherever the consumer is,
- Diversification of the strategic risks incurred (offsetting declines in business on one sales channel)
- Development of Dropshipping activities,
- Developing your business and sales.
Omnichannel sales are also very positive for the consumer, with an increase in satisfaction with :
- Product availability across multiple sales channels, giving customers the opportunity to buy according to their buying habits,
- A smooth, easy customer experience,
Omnichannel sales will also be simplified thanks to stock synchronization.
Real-time stock synchronization thanks to omnichannel order management
Inventory management is a strategic issue when you want to sell across multiple sales channels. With Shippingbo’s OMS e-commerce, it’s just as easy to manage.
So if a sale is made on one of your sales channels, the available stock status is immediately updated on all the others. This eliminates the risk of making a mistake by selling out of stock!
Finally, the added value of OMS for the sale of packs or lots is that it is possible to broadcast the available quantity of packs to sales channels, as well as the quantity of individual products, thanks to real-time synchronization.
Multi-warehouse inventory management
OMS e-commerce will also enable you to route orders according to business rules, such as stock availability or proximity of the warehouse to the customer.
What’s more, if your stock is spread over several storage areas (such as fulfillment platforms, warehouses or stores), OMS omnichannel will pool all your stock to offer and distribute it to all your sales channels. So if you have three warehouses and 20 units of product in stock in the 1st, 30 units in the 2nd and 50 units in the 3rd, the stock distributed to all your sales channels will be equal to 100, i.e. the total stock available in all your warehouses.
Shippingbo omnichannel OMS follow-up notification
Carrier notifications sent during the delivery phase are no longer sufficient. Consumers now want to be informed in real time at every stage of order processing, including in the warehouse. OMS omnichannel responds to this problem by enabling merchants to send their own notifications, in real time, by e-mail and/or sms. In this way, notifications provide a seamless, uninterrupted shopping experience and reassurance for the consumer. After-sales service teams, meanwhile, will be relieved of a certain number of calls and complaints relating to the progress/location of orders.
OMS omnichannel Shippingbo to multiply sales
Shippingbo’s omnichannel OMS allows you to make the most of your time in the order retrieval and inventory management stages, especially when you have several warehouses.
Your teams are freed from tedious manual tasks, the time spent handling complaints is considerably reduced, and the multiplication of sales channels no longer has an impact on your productivity, and on the contrary, has a positive impact on your sales.
Want to know how Atelier Katanga went from 100 to 450 orders a day thanks to Shippingbo’s OMS omnichannel? Watch the replay of our webinar and benefit from Atelier Katanga’s rich feedback.
