Benefits of the Salesforce x Shippingbo connector
Reduce your day-to-day operational workload
Shippingbo limits rekeying, manual checks and handling between Commerce Cloud, logistics and carriers. Your teams spend less time correcting and more time managing.
Make stock more reliable to serve every channel better
Shippingbo helps maintain a cleaner view of logistics stock across the website, warehouse and other flows. You reduce discrepancies that complicate execution and damage the customer experience.
Execute your omnichannel flows more effectively
B2C, B2B, marketplaces, multiple warehouses: Shippingbo helps structure execution around clearer rules. You process orders with greater confidence, even as scenarios multiply.
Handle the workload more effectively as activity accelerates
As volume rises, Shippingbo helps keep your organisation more robust. You absorb peaks more cleanly, without multiplying tools, in-house scripts and separate processing.
What is synchronised between Salesforce and Shippingbo
Synchronization is automatic. Some behaviors depend on order status and enabled options
| Data | Direction | Trigger and/or frequency |
|---|---|---|
| B2C orders | Salesforce Shippingbo | Automatically retrieved from the sales source |
| Orders to be sent to the ERP | Shippingbo Salesforce | At "To prepare" or "Shipped" status |
| B2B orders entered in the ERP | Salesforce Shippingbo | On entry or by regular batch |
| Product references / logistics data | Salesforce Shippingbo | On creation, update or by batch |
| Stock available for sale | Shippingbo Salesforce | According to the defined frequency |
| Physical stock | Shippingbo Salesforce | According to the defined frequency |
| Physical stock changes | Shippingbo Salesforce | Webhook or export |
| Expected receipts to create | Salesforce Shippingbo | According to the defined process |
| Quantities actually received | Shippingbo Salesforce | When the expected receipt is closed |
| Returns | Salesforce Shippingbo | On creation then on update |
Connection steps: Connect Salesforce to Shippingbo in just a few steps
-
1.Define the project scope upfront with an integrator
Define the flows to enable: B2C orders, B2B orders, catalogue, stock, inbound receipts and returns.
-
2.Define the master system for each data type
Catalogue, stock, orders and shipments: avoid having the ERP and Shippingbo modify the same data at the same time.
-
3.The integrator develops the connector
Development by an integrator with in-depth knowledge of Shippingbo flows
-
4.Test and go live with key business scenarios
Cancellation, partial shipment, returns, replenishment, B2B orders and multiple locations: validate the use cases that really matter before deployment.
The limitations of Salesforce without Shippingbo
Without Shippingbo
- Flow reliability: Scattered data, more manual checks and more discrepancies
- Team time spent: Rekeying, in-house scripts, checks and reprocessing
- Usable stock: Incomplete view across website, marketplaces and execution
- Omnichannel orchestration: Manual decisions between channels and warehouses
- Shipping, tracking and returns: Separate tools, fragmented tracking and greater customer service workload
- Capacity to absorb peaks: Processes become strained as soon as volumes rise
With Shippingbo
- More structured flows between Commerce Cloud, warehouse and logistics
- Less manual handling and more time to manage operations
- Better-synchronised logistics stock for cleaner execution
- Clearer rules for processing each flow with greater confidence
- Smoother execution across shipping, tracking and returns
- A more robust organisation to handle the workload with greater confidence
Reliable, available and secure technology
-
99.99% uptime
and proven cloud infrastructure
-
Geo-replication
and real-time synchronization
-
Continuous updates
without downtime
-
GDPR compliance
and regular audits
-
Proven cloud infrastructure
and regular audits
FAQ - Frequently asked questions
How do you connect Salesforce Commerce Cloud to Shippingbo?
The connection starts by defining the architecture: master system for each data type, required flows, then the appropriate exchange method. Key use cases are then tested before go-live. Request a demo to validate your use case.
What data can be synchronised between Salesforce Commerce Cloud and Shippingbo?
Depending on your configuration: B2C orders, order data sent to the ERP, stock, stock changes, receipts, returns and shipping information. Get the checklist to define the scope.
Can Shippingbo help in a multi-warehouse environment with Salesforce Commerce Cloud?
Yes. Shippingbo helps structure execution and order routing according to your business rules and logistics organisation. Request a demo to validate your setup.
How can stock be made more reliable across Commerce Cloud, marketplaces and logistics?
The recommended principle is clear: Shippingbo becomes the master of logistics stock and synchronises the required data at the right account level and through the right flow. Request the scoping checklist.
Can receipts be managed between Shippingbo and Salesforce Commerce Cloud?
Yes. Expected receipts can be created and then tracked in Shippingbo, with quantities actually received sent back according to the selected flow. Request a demo to define your process.
Can returns be integrated into a cleaner flow?
Yes. The ERP can create a return in the OMS, then retrieve processing statuses according to the configuration in place. Get the checklist to validate the scope.