Benefits of the MondialRelay x Shippingbo connector
Manage your Mondial Relay shipments within a simpler framework
Shippingbo centralises key Mondial Relay operations to avoid fragmented processing across several screens and working habits. What you gain: smoother execution, better-aligned teams and less time lost on repetitive operations.
Generate labels more consistently
Mondial Relay services, pick-up points, lockers and relevant options are integrated into a more structured shipping workflow. What you gain: less uncertainty at dispatch, cleaner fulfilment and logistics that are easier to maintain over time.
Give your teams greater parcel-tracking visibility
Post-shipment tracking can be used in Shippingbo to follow Mondial Relay parcels more effectively without multiplying checks. What you gain: greater clarity for operations, better-equipped customer service and stronger continuity between shipment and customer information.
Structure your Mondial Relay workflows to support growth
As volumes increase, Shippingbo helps maintain a consistent framework for Mondial Relay shipments, manifests and returns. What you gain: a more robust organisation, greater confidence during activity peaks and a stronger setup for growth without adding unnecessary complexity.
What is synchronised between Mondial Relay and Shippingbo
Synchronization is automatic. Some behaviors depend on order status and enabled options
| Data | Direction | Trigger and/or frequency |
|---|---|---|
| Label / shipping request | Shippingbo MondialRelay | When generating the shipment |
| Selected Point Relais® | MondialRelay Shippingbo | On order creation then shipment |
| Mondial Relay locker | Shippingbo MondialRelay | On order creation then shipment |
| Mondial Relay service | Shippingbo MondialRelay | When generating the shipment |
| Parcel insurance | Shippingbo MondialRelay | When generating the shipment |
| Handover manifest | MondialRelay Shippingbo | End of day / according to process |
| Status "handed over to carrier" | MondialRelay Shippingbo | After shipment |
| Post-shipment tracking | MondialRelay Shippingbo | Post-shipment |
| Return label | MondialRelay Shippingbo | When creating the return |
| Name / address truncated if needed | Shippingbo MondialRelay | When generating the shipment |
Connection steps: Connect MondialRelay to Shippingbo in just a few steps
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1.Retrieve your Mondial Relay credentials
From your Mondial Relay extranet, retrieve the credentials required for your contract's API connection. Objective: establish a clean foundation from the outset to prevent configuration blocks.
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2.Connect Mondial Relay in Shippingbo
Create your Mondial Relay carrier account in Shippingbo, enter your connection information and enable the label account. Objective: link your Mondial Relay contract to your Shippingbo environment.
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3.Configure your services and options
Select the services used, define the options relevant to your operations and adjust parameters according to your organisation. Objective: structure your shipping workflows so they reflect your operational reality.
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4.Test, then go live
Generate test labels, validate the expected behaviour, then enable post-shipment tracking and returns if required. Objective: secure go-live before actual operations begin.
The limitations of MondialRelay without Shippingbo
Without Shippingbo
- Manage Mondial Relay shipments day to day: More fragmented operations, with more checks and handling.
- Generate labels consistently: Less smooth execution as delivery cases multiply.
- Apply the right service at the right time: More manual decisions during processing.
- Track parcels and inform customer service: More fragmented visibility over shipment progress.
- Absorb rising volumes: An organisation that comes under pressure faster as activity accelerates.
With Shippingbo
- Clearer, more centralised management of your Mondial Relay workflows in Shippingbo.
- More consistent fulfilment that is easier for teams to maintain.
- Greater control over your shipping rules according to your configuration.
- Clearer, more actionable tracking for operations and customer service.
- More robust workflows to support growth with greater confidence.
Advanced use cases: compatibility is validated before activation
More specific cases to anticipate? Shippingbo helps you structure them more cleanly according to your contract, options and organisation.
Mondial Relay locker delivery
A customer chooses locker delivery. For the shipment to be processed correctly, the locker must be received as a pick-up point number in the delivery address. Shippingbo can process this workflow as pick-up point delivery provided the information is correctly transmitted in the order.
Mondial Relay returns
You want to manage Mondial Relay returns separately from the outbound workflow, with the correct label and notification settings. Shippingbo lets you configure a dedicated return service to integrate this workflow more cleanly into your organisation.
Multi-depot contracts
You ship from several collection points or sites and need to link the correct drop-off point to the correct workflow. Shippingbo can include the parameters relevant to this type of organisation to better structure shipping according to your setup.
Names, companies or addresses that are too long
Some orders exceed Mondial Relay's character limits for name, first name or street fields. Configuration options prevent an overlong field from blocking label generation.
Reliable, available and secure technology
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99.99% uptime
and proven cloud infrastructure
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Geo-replication
and real-time synchronization
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Continuous updates
without downtime
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GDPR compliance
and regular audits
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Proven cloud infrastructure
and regular audits
FAQ - Frequently asked questions
How does Shippingbo retrieve the Point Relais® selected by the customer on Shopify or PrestaShop?
With compatible CMS connectors, the identifier of the Point Relais® selected by the customer is sent with the order. Shippingbo can then use it to request the correct Mondial Relay label at shipment.
Do you need to use your own Mondial Relay contract with Shippingbo?
Yes. The Shippingbo connection uses the API credentials from your own Mondial Relay contract. You therefore retain control over your contractual relationship and carrier terms.
Does the Mondial Relay connector manage pick-up point, locker and home deliveries?
Yes. Pick-up point, locker and home-delivery workflows can be managed in Shippingbo according to the services enabled under your contract and the selected configuration. A locker is processed as a pick-up point when its identifier is included in the delivery data.
Does Shippingbo also manage Mondial Relay post-shipment tracking?
Yes. Mondial Relay post-shipment tracking is available if the corresponding option is subscribed to. No additional specific configuration is required in Shippingbo beyond this activation.
What happens if the selected Point Relais® is no longer available at shipment?
If the Mondial Relay API returns an issue when the label is generated, the order must be reprocessed before shipment. This lets your teams correct the case before dispatch.
Does the Mondial Relay connector also manage returns?
Yes. Mondial Relay returns can be configured in Shippingbo through a dedicated return service separate from the outbound workflow. This integrates returns into a clearer operational framework.