So Shape customer testimonial
So Shape is a smart food company co-founded by Steven Tordjeman. Its objective is simple: to offer a healthy product, adapted to fitness or weight-loss objectives. This French DNVB has chosen to outsource its logistics, entrusting the preparation and dispatch of its orders to a professional in e-commerce food logistics. With its OMS directly connectable to the logisticians’ warehouse, Shippingbo appeared to be the most effective solution for efficient and transparent logistics delegation.
Problems encountered
Like many DNVBs, So Shape’s first problem was preparation and delivery times. At the outset, the company was not very comfortable with logistics processes, and had little knowledge in the field. This is why they quickly entrusted this activity to a logistician.
Once its logistics had been internalized, So Shape’s challenge was to link its e-commerce store to its logistics provider’s warehouse. Steven Tordjeman, Co-founder and COO of So Shape, told us that “there was a missing link between the logistician’s software and us as customers”. As their CMS didn’t meet this need, So Shape quickly began looking for a more comprehensive and scalable technology that would enable them not only to automatically transmit orders to their logistics provider, but also to track the status of order preparation and dispatch.
Shippingbo solutions
To help So Shape set up a high-performance logistics delegation, Shippingbo proposed the installation of an Order Management System (OMS), directly connected to So Shape’s logistician’s warehouse.
Automatic transmission of orders to the logistician, real-time updating of stock available for sale on the So Shape boutique, real-time supervision of logistical activity – communication between So Shape and the logistician has been totally automated to ensure rapid execution in the preparation and dispatch of orders. This set-up enabled them to face the COVID-19 period, which was very intense for the company, calmly and confidently.
As for the tool, it took no time at all to get to grips with it. So much so that So Shape was able to implement all the software’s functionalities very quickly. Finally, it was very important for So Shape to capitalize on a scalable and agile tool, capable of accompanying its growth to maintain a constant level of customer satisfaction.
Like So Shape, you too can take Shippingbo to the next level:
