Benefits of the Ebay x Shippingbo connector
Process your Ebay orders without data re-entry or workarounds
When marketplace orders arrive separately, teams spend their time checking, exporting, re-importing and correcting. With the Shippingbo Ebay connector, your orders are retrieved into the same operational environment as the rest of your workflows.
Reduce stock errors that create costly customer service issues
The real issue is not simply "seeing stock". It is preventing discrepancies between what is sold on Ebay and what your teams can actually ship. Shippingbo helps you manage Ebay stock according to your configuration, with greater consistency across your other channels.
Keep a clean workflow even when Ebay accelerates
While volumes are low, a manual process may appear to "work". During peak periods, it breaks down. By centralising Ebay in Shippingbo, you maintain processing that is clearer, more scalable and easier to track.
Give your teams greater visibility, from back office to customer service
A poorly tracked marketplace order quickly creates unnecessary back-and-forth between the extranet, logistics and customer service. With Shippingbo, your teams work with more context, greater consistency and better workflow tracking according to the enabled scope.
What is synchronised between Ebay and Shippingbo
Synchronization is automatic. Some behaviors depend on order status and enabled options
| Data | Direction | Trigger and/or frequency |
|---|---|---|
| Orders | Ebay Shippingbo | Automatic after enabling the order workflow |
| Stock | Shippingbo Ebay | Automatic after a stock change, according to enabled setting |
| Stock | Ebay Shippingbo | According to enabled setting |
| Order closure | Shippingbo Ebay | After order processing, according to enabled setting |
| Customer instructions | Ebay Shippingbo | When the order is retrieved, if the option is enabled |
Connection steps: Connect Ebay to Shippingbo in just a few steps
-
1.Create your Ebay connector
In Shippingbo, add a Ebay sales channel from the Connectors / Sales channels menu.
-
2.Authenticate your account
Click "Link / Connect your account", sign in to your Ebay account and authorise the connection to Shippingbo.
-
3.Enter the relevant parameters
Complete the Ebay API ID and the Site ID for the country of sale, then enable the relevant sections: order retrieval, order closure, stock updates and advanced settings.
-
4.Test before production
Validate connector behaviour with your own settings before launch. If you move from a pre-production account to a production account, create a new Ebay connector.
The limitations of Ebay without Shippingbo
Without Shippingbo
- Centralise Ebay orders with your other channels: Multiple interfaces, more data re-entry, more wasted time.
- Make stock published on Ebay more reliable: Stock discrepancies that are harder to manage across channels.
- Secure product mapping and references: Matching errors that make processing more complex.
- Manage order exceptions: Scattered information that is easier to miss.
- Give customer service and Ops teams visibility: Tracking fragmented across several tools.
- Handle a volume peak on Ebay: A process that quickly becomes fragile as volumes increase.
With Shippingbo
- Less data re-entry. Smoother operations.
- Fewer missed issues. Greater stock control.
- A cleaner workflow. Fewer fulfilment errors.
- Special cases are handled more effectively.
- Greater visibility. More responsive customer service.
- More stable workflows as activity accelerates.
Reliable, available and secure technology
-
99.99% uptime
and proven cloud infrastructure
-
Geo-replication
and real-time synchronization
-
Continuous updates
without downtime
-
GDPR compliance
and regular audits
-
Proven cloud infrastructure
and regular audits
FAQ - Frequently asked questions
How does Shippingbo synchronise stock between Ebay and my other sales channels?
Shippingbo centralises your stock and updates it automatically as soon as a sale is recorded on Ebay. The available quantity is then sent back to your other connected channels, such as your e-commerce website or other marketplaces.
Is the shipping status updated automatically on Ebay?
Yes. As soon as a shipping label is generated in Shippingbo for a Ebay order, the shipping information is automatically sent to Ebay.
Can I connect several Ebay seller accounts in Shippingbo?
Yes. You can manage several Ebay accounts from a single Shippingbo interface.
Does Shippingbo also retrieve information needed for fulfilment?
Yes. Ebay orders are retrieved in Shippingbo with the data required to process them. Instructions left by the buyer can also be retrieved to help your fulfilment teams.
Is the Ebay connector suitable if I also sell internationally?
Yes. International orders can be processed in Shippingbo with the information required for shipping. You can then generate carrier labels and the appropriate customs documents depending on your carrier.
Is the Ebay connector designed for omnichannel operations?
Yes. The Ebay connector is particularly valuable when you also sell through your e-commerce website or other marketplaces. Shippingbo lets you centralise these workflows in a single tool so you do not have to manage each channel separately.