Advantages of the Back Market x Shippingbo connector
This Back Market module transforms your omnichannel management. By centralizing orders and ensuring perfect data synchronization, you eliminate manual tasks and the risk of errors. Our OMS e-commerce gives you the visibility you need to manage your performance on every sales channel.
5 key benefits of integration
Stock synchronization by grade
Manage your inventory on a granular basis (e.g. Grade A, Grade B) between Back Market and your other channels for total reliability.
Traceability by serial number/IMEI
Track each device individually from receipt to shipment, for perfect warranty and returns management.
Order centralization
Automatically import all your Back Market orders and group them with your other flows for unified preparation.
Automatic shipment updates
Instantly transmit "shipped" status and tracking number to Back Market to ensure compliance.
Compliance with Vendor SLAs
Automated order acceptance and tracking updates secure your performance and rating on the marketplace.
Logistics challenges without an integrated Back Market connector
- Inventory management by grade: a manual headache
Manually managing inventory for an “iPhone 12 128GB Grade A” and an “iPhone 12 128GB Grade B” across multiple channels is almost certain to lead to errors. Without an e-commerce inventory management system capable of handling this granularity, overselling is inevitable.
- Lack of traceability of serial numbers
Without a system that associates a serial number (or IMEI) with each order, managing returns and warranties becomes extremely complex. Proving which device was sent to which customer relies on fragile manual processes.
- Fragmented, inefficient order management
Juggling the Back Market back-office with your own CMS back-office is a time-consuming process that prevents you from optimizing your preparation and dispatch chain.
- Non-compliance with Back Market quality requirements
Back Market has very strict performance indicators concerning shipment lead times and follow-up communication. A manual process jeopardizes your ability to meet these deadlines and can impact your visibility, even leading to suspension.
FAQ - Frequently asked questions
Our main challenge is managing inventory by cosmetic grade. How does your Back Market connector manage this?
Our platform is specifically designed for this complexity. You can create separate SKUs for each product and its grade (e.g. IPH12-128-GRADA, IPH12-128-GRADB). Our system treats them as unique products with their own inventory. A sale of a Grade A on Back Market will only decrement the inventory of that specific SKU, ensuring that your Grade B inventory remains accurate across all your channels.
Is it possible to trace the serial numbers or IMEIs of our devices with your solution?
Yes, it’s an essential feature for electronics retailers. Our WMS module enables your operators to scan the serial number/IMEI of each device during the packaging process. This number is then permanently associated with the customer’s order, providing full traceability for warranty, returns and dispute management.
How does the system help us meet Back Market's strict shipping deadlines?
By automating the entire workflow. Orders are imported in real time. The system can be configured to accept them automatically. As order processing and label printing are centralized and streamlined, your shipping time is considerably reduced. As soon as a label is created, we automatically send tracking information back to Back Market, instantly fulfilling their SLA requirements.
We also sell on our own website. How does this Back Market module fit into an omnichannel strategy?
It acts as your central nervous system. Orders from Back Market and your own website (e.g. Shopify, Prestashop) all arrive in the same interface. Granular, grade-based inventory is synchronized across all these channels in real time. You manage a single inventory, a single order list and a single shipping process for your entire business.
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