Logistics case study: OneDirect
OneDirect is an international e-commerce logistics company present in ten countries. It offers businesses telephony equipment at the best prices. Do you sell in the telephony sector? This e-commerce telephony logistics case study may be of interest to you.
Problems encountered
- Facilitate the management of both BtoB and BtoC orders
- Increase productivity to cope with a growing influx of orders (BtoB and BtoC)
- Improve inventory management
- Simplify and unify your IT system and the hardware required, particularly for editing and printing parcel labels
- Meeting customer satisfaction standards
Solutions by Shippingbo
- Whereas pickers used to travel between 15 and 20 km a day to prepare 300 orders, they now prepare 100 orders in 10 minutes.
- Easy management of BtoB and BtoC orders from a single back office
- Whereas 5 printers connected to a computer were needed to edit each carrier’s parcel labels, the @OneDirect teams now use a single printer to edit and print all their labels.
- Stocks are updated in real time, avoiding out-of-stock sales.
The integration of this telephony e-commerce logistics solution took place in three stages:
- We carried out a site survey to take into account the specific features of the warehouse.
- Next, we customized the Shippingbo account to match OneDirect’s exact needs.
- Finally, our teams went out into the field to support OneDirect in deploying the solution and training the teams.